Question 1

What is Heaven Homes?

Accepted Answer

Heaven Homes is the world's most intelligent global property marketplace. Buy, sell, rent, stay and invest across 190+ countries — with Luna AI, end-to-end encrypted messaging, HD video calls, crypto and fiat payments, escrow protection, and KYC-verified agents in a single app on iOS, Android, macOS and Web.

Question 2

How is Heaven Homes better than Rightmove, Zoopla or OnTheMarket?

Accepted Answer

Rightmove, Zoopla and OnTheMarket are UK-only listing directories that send you offline to call an agent. Heaven Homes is global, lets you message and HD video-call any agent inside the app, books their calendar slot, takes deposit through escrow, KYC-verifies their identity, and tracks the whole transaction. Plus Luna AI answers your questions 24/7 in 9 languages.

Question 3

How is Heaven Homes better than Zillow, Realtor.com, Trulia or Redfin?

Accepted Answer

Zillow, Realtor.com, Trulia and Redfin are US-only and operate as agent-lead-generation funnels. Heaven Homes is truly global (190+ countries, 9 languages, multi-currency), built around an AI concierge instead of cold-call leads, accepts crypto payments, holds funds in escrow, and works equally well for buyers, renters, short-stay guests and investors.

Question 4

How is Heaven Homes different from Airbnb, Booking.com or Vrbo?

Accepted Answer

Airbnb, Booking.com and Vrbo only handle short-term rentals. Heaven Homes covers every property type — buy, sell, long-term rent, short-stay, commercial, land, industrial, investment and off-plan — globally. Plus encrypted messaging, HD calls, crypto, escrow, Luna AI and verified agents which none of them offer end-to-end.

Question 5

How is Heaven Homes different from Idealista, Bayut or Property Finder?

Accepted Answer

Idealista (Spain/Italy/Portugal), Bayut (UAE) and Property Finder (UAE/MENA) are excellent regional portals — but Heaven Homes is global from day one, accepts crypto, holds escrow, runs Luna AI concierge in 9 languages, and ships a single app for buyers, renters, agents and investors across every market.

Question 6

Can I pay for a property with cryptocurrency?

Accepted Answer

Yes. Heaven Homes supports Bitcoin (BTC), Ethereum (ETH), Solana (SOL), Cardano (ADA), TRON (TRX), and Polygon (MATIC) — plus Stripe card payments, PayPal, and bank transfers. All funds are held in escrow until transaction conditions are met. We are one of the only global property platforms with native multi-chain crypto support.

Question 7

Is Heaven Homes free to use?

Accepted Answer

Browsing every listing is always free. Listing properties and premium features (Promote campaigns, advanced analytics) require a subscription from $9.99 per month. Cancel anytime through the App Store or Play Store.

Question 8

How does the Luna AI property assistant work?

Accepted Answer

Luna Heaven is powered by Anthropic Claude — the world's most capable AI for nuanced conversation. She answers property questions 24/7 in 9 languages, shows property cards inside chat, speaks in a calm Chirp 3 HD Kore voice, runs continuous-conversation mode, and guides users from first search through escrow completion. No competitor property portal offers anything comparable.

Question 9

How are agents verified on Heaven Homes?

Accepted Answer

Agents complete KYC (Know Your Customer) verification via Veriff — government document capture plus a live liveness check. Verified agents receive a green badge visible on every listing, in direct chat, and on their public profile page.

Question 10

What property types are available on Heaven Homes?

Accepted Answer

Heaven Homes lists residential homes, apartments, villas, commercial offices, retail units, warehouses, land plots, industrial estates, mixed-use developments, off-plan, and construction-stage investment projects — for sale, for rent, short-term, and as investment opportunities globally.

Question 11

Which countries does Heaven Homes cover?

Accepted Answer

Heaven Homes is a truly global platform — every country on Earth. Active inventory is strongest in the UK, US, Spain, Portugal, France, Germany, UAE, Turkey, Brazil, Mexico, Australia, Canada, Italy, Greece, Cyprus, Thailand, Singapore and Japan, and growing daily.

Question 12

How does the escrow system work?

Accepted Answer

Heaven Homes has a built-in escrow wallet. When a buyer pays a deposit or an investor commits funds, the money is held securely in escrow until all transaction conditions are met — protecting both buyer and seller throughout. Crypto deposits are held on-chain in a Heaven Homes multi-sig wallet; fiat deposits are held in a regulated Stripe / PayPal escrow account.

Question 13

What is Heaven Mortgages?

Accepted Answer

Heaven Mortgages is the in-app mortgage pre-qualification service — meet TOM, your voice-led AI mortgage specialist. TOM speaks 9 languages, runs the pre-qualification interview, and books you a callback with a regulated advisor within 48 working hours. Backed by a 100% success guarantee or your $3,000 deposit back.

Question 14

Does Heaven Homes have an iPhone, Android or Mac app?

Accepted Answer

Yes — Heaven Homes ships native apps on iOS (App Store), Android (Google Play), macOS (Mac App Store), and Web. Every platform syncs your favourites, messages, calls and wallet in real-time via Firebase.

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